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Terrific Five Star Customer Service: Learning about Excellent Service From Special People by Stan Toler & Keith Hawk
Terrific Five Star Customer Service: Learning about Excellent Service From Special People by Stan Toler & Keith Hawk
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Stan Toler's best-selling book, Terrific! Five-Star Customer Service, offers proven and time-tested strategies to attract and retain customers. Toler, a renowned leadership author and motivational speaker, illustrates these principles through a range of real-life stories and anecdotes, including his interactions with his niece who has Down Syndrome and works in customer service. By emphasizing the importance of connecting with customers in a genuine, attentive, and personalized manner, Toler highlights how these practices reflect excellence in leadership.
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